© 2025 Forktrucks.com Ltd. All Rights Reserved.

1. Terms and Conditions of Use

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of forktrucks.com Ltd ("we," "us," "our," "the Platform"), an online marketplace and communication platform for materials handling equipment companies in the UK and Europe.

By registering for membership, accessing, or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Platform.

2. Definitions

• "Member" means a registered user of the Platform
• "Equipment Listings" means advertisements for materials handling equipment posted on the Platform
• "Email-shots" means commercial email communications sent through our platform to members
• "Content" means all information, data, text, images, and other materials posted on the Platform
• "European Economic Area (EEA)" means the EU member states plus Iceland, Liechtenstein, and Norway

3. Membership and Registration

3.1 Membership is restricted to:

• Owners of materials handling equipment businesses
• Employees or representatives of materials handling equipment businesses
• Companies operating in the UK and Europe within the materials handling industry

3.2 You must provide accurate, current, and complete information during registration.

3.3 You warrant that you are authorised to represent the business you register for.

3.4 You are responsible for maintaining the confidentiality of your account credentials.

3.5 We reserve the right to verify business credentials and suspend or terminate membership at our sole discretion.

4. Permitted Use

4.1 The Platform may be used only for legitimate commercial purposes related to materials handling equipment.

4.2 You may:

• List equipment for sale
• Send commercial email communications to other members
• Access member contact details for legitimate business purposes

5. Prohibited Activities

You must not:

5.1 Post false, misleading, or deceptive content or advertisements

5.2 Engage in any unlawful trading practices, including:

• Sale of counterfeit or stolen goods
• Unauthorised parallel importation from outside the EEA without proper rights
• Breach of exclusive distribution agreements where you are a party
• Violation of EU or UK competition law

5.3 Send spam or unsolicited communications to non-members

5.4 Use the Platform to facilitate fraud, money laundering, or other criminal activities

5.5 Misrepresent your authorisation to sell particular brands or equipment

5.6 Make false claims about warranties, authenticity, or authorisation

5.7 Violate any applicable UK, EU, or national laws or regulations in your jurisdiction

5.8 Breach consumer protection laws in any member state where you conduct business

6. Content and Intellectual Property

6.1 You retain ownership of content you post but grant us a license to display, transmit, and store such content.

6.2 You warrant that you own or have proper authorisation for all content you post.

6.3 You must not infringe third-party intellectual property rights.

6.4 We respect intellectual property rights and will respond to valid takedown notices.

7. Platform Responsibilities and Limitations

7.1 We operate as a hosting platform under UK E-Commerce Regulations.

7.2 We do not pre-screen user content or email communications.

7.3 We are not responsible for the accuracy, legality, or quality of member content.

7.4 We will investigate reports of potentially illegal activity and take appropriate action.

7.5 We reserve the right to remove content or suspend accounts without prior notice.

8. Notice and Takedown

8.1 If you believe content on our Platform is illegal or infringes your rights, please contact us with:

• Specific identification of the problematic content
• Details of the alleged illegality or infringement
• Your contact information and basis for the complaint

8.2 We will investigate legitimate complaints promptly and take appropriate action.

9. Limitation of Liability

9.1 We provide the Platform "as is" without warranties of any kind.

9.2 We are not liable for any business dealings between members.

9.3 Our liability is limited to the maximum extent permitted by law.

9.4 We are not liable for any indirect, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from:

• Your use of the Platform
• Your breach of these Terms
• Your violation of any law or third-party rights
• Content you post on the Platform

11. Data Protection

Your privacy is important to us. Please see our Privacy Policy for information about how we collect, use, and protect your personal data.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by English law.

12.2 For UK members: Disputes are subject to the exclusive jurisdiction of English courts.

12.3 For EU/EEA members: You may bring legal proceedings in either:

• The courts of England and Wales, or
• The courts of your country of residence

12.4 Nothing in these Terms affects your statutory consumer rights under applicable law.

13. Changes to Terms

We may modify these Terms at any time. Continued use of the Platform constitutes acceptance of modified Terms.

14. Contact Information

For questions about these Terms, please contact us at enq@forktrucks.com.

2. Privacy Policy

1. Introduction

forktrucks.com Ltd ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and EU GDPR requirements.

2. Data Controller vs. Data Processor Roles

We act in different capacities depending on the type of data:

Data Controller Role: For member registration data (business contact details, account information), we determine the purposes and means of processing.

Data Processor/Hosting Role: For user-generated content (email-shots, equipment listings, communications content), we act as a hosting platform. Members determine what content to upload and send - we merely provide the technical infrastructure.

Data Processors: We may use third-party service providers (such as hosting companies or email services) who act as data processors on our behalf. These processors only process data according to our instructions.

For EU/EEA members, we may also have obligations under the GDPR. Our EU representative (if required) can be contacted at enq@forktrucks.com.

3. Information We Collect

As Data Controller (Member Database): 3.1 Business Registration Information: Company name, business address, business registration information, VAT numbers

3.2 Business Contact Data: Names, business phone numbers, and business email addresses of company representatives

3.3 Usage Data: How you interact with our Platform, including login times and features used

3.4 Technical Data: IP addresses, browser information, device identifiers, location data

As Data Processor/Host (User-Generated Content): 3.5 Equipment Listings: Content uploaded by members advertising equipment for sale

3.6 Email Communications: Content of email-shots sent by members through our platform

3.7 Other Member Content: Any other information members choose to upload or transmit

Note: For user-generated content, members are responsible for ensuring they have appropriate rights to process any personal data they include. We process this content solely to provide hosting and transmission services.

4. How We Use Your Information

As Data Controller (Member Database): We process your registration and contact data for the following purposes:

4.1 Contract Performance: To provide Platform services and facilitate business-to-business member communications

4.2 Legitimate Interests:

• Platform security and fraud prevention
• Improving our services
• Investigating reported violations
• Facilitating genuine business communications in the materials handling equipment sector

4.3 Legal Compliance: Meeting our obligations under UK and applicable EU law

As Data Processor/Host (User-Generated Content): 4.4 We process user-generated content solely to provide hosting, transmission, and platform services as instructed by members

4.5 We do not monitor, review, or analyse the content of email-shots or equipment listings

4.6 Members are responsible for the lawfulness of any personal data included in their content

Legal Basis: For business contact data that constitutes personal data, we rely primarily on legitimate interests for B2B communications, contract performance for service provision, and legal compliance where required.

5. Information Sharing

5.1 We share business contact details with other Platform members for legitimate business-to-business communication purposes within the materials handling equipment sector

5.2 Cross-border transfers: When sharing data between UK and EU/EEA members, we ensure appropriate safeguards are in place

5.3 We may disclose information to law enforcement when required by law in any relevant jurisdiction

5.4 We do not sell personal data to third parties

5.5 All data sharing is limited to the business purposes for which members joined the Platform

6. International Data Transfers

6.1 Your data may be transferred between the UK and EEA as necessary for Platform operations

6.2 We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by applicable law in the UK or your jurisdiction.

8. Your Rights

Under UK and EU data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent (where processing is based on consent)

For EU/EEA residents, you also have the right to lodge a complaint with your national data protection authority.

8. Security

We implement appropriate technical and organizational measures to protect your personal data.

9. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at enq@forktrucks.com.

3. Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website.

2. How We Use Cookies

2.1 Essential Cookies: Required for Platform functionality (login, security)

2.2 Analytics Cookies: Help us understand how the Platform is used

2.3 Preference Cookies: Remember your settings and preferences

3. Managing Cookies

You can control cookies through your browser settings, but some Platform features may not work without essential cookies.

4. Third-Party Cookies

We may use third-party services that set their own cookies, subject to their own privacy policies.

4. Acceptable Use Policy

1. Purpose

This Policy defines acceptable use of our Platform and supplements our Terms and Conditions.

2. Commercial Activities

2.1 All commercial activities must comply with applicable UK, EU, and national trading laws

2.2 Members must have proper authorisation to sell advertised equipment in their target markets

2.3 All product descriptions must be accurate and comply with consumer protection laws

2.4 Cross-border sales must comply with applicable import/export regulations and VAT requirements

3. Email Communications

3.1 Email-shots must relate to materials handling equipment

3.2 Recipients must be legitimate business contacts

3.3 Communications must comply with applicable anti-spam laws (UK PECR, EU ePrivacy Directive)

3.4 Include appropriate unsubscribe mechanisms where required by law

4. Prohibited Content

Content that is:

• Illegal under UK, EU, or applicable national law
• Fraudulent or deceptive
• Defamatory or abusive
• Infringing intellectual property rights
• Promoting illegal activities
• Non-compliant with consumer protection regulations
• Violating competition law or anti-trust regulations

5. Enforcement

Violations may result in:

• Content removal
• Account suspension
• Membership termination
• Referral to law enforcement

5. Intellectual Property Policy

1. Respect for IP Rights

We respect intellectual property rights and expect our members to do the same.

2. Copyright

2.1 Do not post copyrighted material without permission

2.2 We respond to valid DMCA takedown notices

2.3 Repeat infringers may have accounts terminated

3. Trademark

3.1 Do not use trademarks without authorisation

3.2 Do not misrepresent your relationship with trademark owners

3.3 Only authorised dealers should claim official dealer status

4. Reporting Infringement

To report IP infringement, provide:

• Details of your IP rights
• Location of infringing content
• Statement of good faith belief in infringement
• Your contact information

5. Counter-Notices

If your content is removed, you may file a counter-notice if you believe the removal was in error.

6. Community Guidelines

1. Professional Conduct

Maintain professional standards in all Platform interactions.

2. Accurate Information

Provide truthful and accurate information in all listings and communications.

3. Respect for Others

Treat all members with respect and courtesy.

4. Fair Dealing

Engage in honest and transparent business practices.

5. Compliance

Follow all applicable laws and regulations.

6. Reporting Issues

Report suspected violations to help maintain Platform integrity.

Copyright notice
Copyright © 2025 Forktrucks.com Ltd. All rights reserved.